About Me

Hi, I'm Yuanlong Chi— a Service & UX Designer with an Architecture Background

With 2 years of experience in product-service system thinking, I bring a multidisciplinary approach and a strong foundation in design research, user experience, and systems thinking.

yuanlong.chi2025@outlook.com

Phone

+ (39) 344 4487 533

/ Work Experience

Elihome

User Experience Design Intern

2025.04-2025.06

At Elihome, I led multi-stakeholder user research, designed a scalable talent system, and boosted user engagement and brand loyalty through community events.

Universal Beijing Resort

User Experience & Product Design Intern

2024.07-2024.09

In UBR, I contributed to designing the official website, app, and park facility content, encompassing UX/UI, graphic, and system design. I conducted system research, design reviews, and helped develop innovative creative solutions.

/ Education Experience

Politecnico di Milano

MSC | Product and Service System Design

2023.09-Now

Courses: User Experience Design | Visualization and Prototyping | Public Innovation and Social Change | Team Building

Xi'an Jiaotong-Liverpool University

BEng | Architecture

2018.09-2022.06

Courses: Environmental Design and Sustainability | Design and Architectural Typology | Philosophy of Art and Aesthetics

/ Skill and Interests

Language

English: IELTS 7.5 (Working Language) ; Chinese: Mandarin (Native)

Design

User research; Stakeholder analysis; Data analysis; Empathy map; Usability testing; User persona; Storyboard; Prototype design; Service blueprint; User journey map

Tools

Figma; Adobe Photoshop, Illustrator, Indesign, After Effect ; Rhinoceros, Windows Office